Support: Customer support can create tickets, view tickets, manage dispute tickets

[Eri A.]

When a dispute, claim or inquiry is reequested by user. The Customer Support should be able
to track tickets from their dashboard and manage them.

Acceptance Criteria

• User (Customer Support) is able to create tickets on behalf of a end-user request (Customer)
• Support, is able to manage tickets such as:
  • View tickets for a specific request
  • Mark a ticket has completed or resolved
  • Open tickets across the platform
  • Update a ticket entry - this could be status, description, or tag
  • Tickets are NOT allowed to be deleted at any point in time from the platform