As a policy analyst or contractor, I need to know why my document failed to upload
austinhernandez opened this issue · comments
assumptions
- A contractor or analyst tries to add a new document to the library, but it was REJECTED.
actions
- Create wireframes high or low fidelity and/or a task flow for what happens in the case of the system letting me know that their document failed to upload.
- Document necessary warning messages, error messages, and paths to success
- Validate flow(s) with teams
Suggestions, things to consider, notes, etc.
- Related to #849
- Try to figure out how to incorporate the "status" of a policy (e.g. published, in review, unpublished etc.). This could be a button, dropdown or text, letting a user know if un-publish has been successful.
Text needs to be finalized by @thebestsophist at another time, but here is draft text to let users know the status of the document and what they can do.
Error modal. This document failed to import.
- Text: This document failed to import.
- Subtext: [Let the user know what are reasons for fail]
- Your file is too big. Files can't exceed _xxx_MB, please select another document.
- Your file has too many pages. File can't exceed more than xxx pages, please select another document.
- [Bad document] Your file is corrupt or unreadable. Please select another document.
After a successful upload
Error modal. If a user tries to leave the page or save without a document title.
- Text: You need to give your document a title before you save it.
- Action: [Focus on the title field with an error message and state.]
- Please add a title to save this document so you can find it later.
Updated microcopy!
Error modal. This document failed to import.
- Text: Uh oh. The importing tool had problems with this document,
- Subtext: [Let the user know what are reasons for fail]
- The file was too big for the importer to handle. Currently, the importer can’t process files larger than [size]. If you need help getting this document into the library, contact support for help uploading this document while our engineers continue improving the importer.
- This file is longer than the importer can currently handle. Currently, we can only handle documents up to [xxx] pages long. If you need help getting this document into the library, contact support for help while our engineers continue improving the importer.
- This document seems to be corrupted or unreadable by the importer. You can try again if you think there was a hiccup in the upload process, otherwise you may want to try a different copy.
After a successful upload
Error modal. If a user tries to leave the page or save without a document title.
Text: Please give this document a title before save and closing.
Action: [Focus on the title field with an error message and state.]
This will help make it easier to find later.
Hey @thebestsophist
Looks like some of the copy is too long. This is what it looks like in the space (sorry for not including mocks earlier.
I tried changing the format so it would fit, but we might need a pairing sesh for this:
Also, not sure if the error for leaving a page without a document title needs to be a modal. I think it could just focus on the form field with error text. What do you think?
I can set up time for a content pair, but let me know how you'd like to do content in the future!
what about this copy for the 3 different states of error states?
Quick q: does "The file was unreadable" encompass the user uploading a non-PDF (like an image or a word doc)?
Good call, @rtwell.
Needs content approval from @thebestsophist